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Quality Behavior and the Bottom Line: The True Measure of Corporate Success

Ernest J. Gaines

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Published in Quality Behavior And The Bottom Line: The Human Side Of Quality Improvement

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In the business world, it is often said that " is all that matters." But what if is not the best measure of a company's success? What if there is a more important factor that determines a company's long-term profitability and sustainability?

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

by Christopher Mitchell

4.7 out of 5

Language	:	English
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In their groundbreaking book, Quality Behavior and , authors David A. Whetten and Cameron M. Anderson argue that the key to corporate success is not simply making money, but behaving ethically and responsibly. Based on decades of research, the book shows that companies that behave well outperform their peers in the long run.

Quality behavior is not just about following the law or avoiding scandals. It is about creating a culture of integrity, respect, and accountability at all levels of the organization. It is about treating employees, customers, suppliers, and the community fairly. It is about making decisions that are not just profitable, but also ethical and sustainable.

Companies that behave well have a number of advantages over their competitors. They attract and retain the best employees. They build strong relationships with customers and suppliers. They are less likely to be involved in legal disputes or regulatory investigations. And they are more likely to be seen as good corporate citizens.

All of these advantages contribute to . Companies that behave well are more profitable than their peers. They have higher sales, lower costs, and greater market share. They are also more likely to survive and thrive in the long run.

The evidence is clear: quality behavior is good for business. Companies that behave ethically and responsibly outperform their peers in the long run. If you are a business leader, I urge you to read this book and learn how you can create a culture of quality behavior in your organization.

The Seven Principles of Quality Behavior

The authors of Quality Behavior and have identified seven principles of quality behavior that are essential for corporate success:

Integrity: Companies that behave with integrity are honest, ethical, and trustworthy. They keep their promises, even when it is difficult. They do not engage in illegal or unethical behavior.
Respect: Companies that behave with respect treat their employees, customers, suppliers, and the community fairly. They value diversity and inclusion. They create a culture where everyone is treated with dignity.
Accountability: Companies that behave with accountability take responsibility for their actions. They admit their mistakes and learn from them. They do not blame others or make excuses.
Transparency: Companies that behave with transparency are open and honest about their operations. They share information with their stakeholders and answer questions forthrightly. They do not hide or distort information.
Fairness: Companies that behave with fairness treat their employees, customers, and suppliers fairly. They do not discriminate or take advantage of others. They create a level playing field for all.
Sustainability: Companies that behave with sustainability take into account the long-term impact of their actions on the environment and society. They make decisions that are not just profitable, but also ethical and sustainable.
Excellence: Companies that behave with excellence strive to be the best at what they do. They set high standards and work hard to achieve them. They are never satisfied with the status quo and are always looking for ways to improve.

How to Create a Culture of Quality Behavior

Creating a culture of quality behavior is not easy, but it is essential for corporate success. Here are a few tips:

Lead by example: The best way to create a culture of quality behavior is to lead by example. Be honest, ethical, and respectful in all your dealings. Show your employees that you are committed to quality behavior and that you expect the same from them.
Set clear expectations: Make sure your employees know what is expected of them in terms of quality behavior. Create a code of conduct and make sure everyone is aware of it. Reward employees who exhibit quality behavior and hold accountable those who do not.
Create a supportive environment: Make sure your employees feel comfortable speaking up about unethical behavior. Create a culture where employees are not afraid to report wrongng. Protect whistleblowers from retaliation.
Be patient and persistent: Creating a culture of quality behavior takes time and effort. Don't get discouraged if you don't see results immediately. Keep at it and eventually you will create a culture where quality behavior is the norm.

Quality behavior is good for business. Companies that behave ethically and responsibly outperform their peers in the long run. If you are a business leader, I urge you to create a culture of quality behavior in your organization. It is the best way to ensure your company's long-term success.

Quality, Behavior, and the Bottom Line: The Human Side of Quality Improvement

by Christopher Mitchell

4.7 out of 5